Frequently Asked Questions (FAQ’s)
How do I get a new Donor ID card?
You can request a new card when you register for your next donation at any of our Neighborhood Donor Centers or Community Blood Drives. You can also email Customer Service with your request. Please allow 6-8 weeks to receive your new card.
How can I find out my blood type?
Any Donor Care Specialist can inform you of your blood type in person at any of our Neighborhood Donor Centers or Community Blood Drives – if you have previously donated blood products to Hoxworth. All you need is a photo ID.
If you cannot make it to a donation opportunity, contact our Customer Service Manager. Due to confidentiality, we cannot release any information over the phone or the internet.
How do I retrieve my cholesterol result?
Donors are now able to obtain their cholesterol test results by accessing their Donor Portal account or by calling (513) 451-0910. When accessing the Donor Portal, select “My Account” then “Visit History” to retrieve your result.